Right of Withdrawal Statement

# Right of Withdrawal (Right of Revocation)

Thank you for your purchase at Grapitly! Please read our policy on the right of withdrawal carefully.

### IMPORTANT NOTE: Exclusion of the Right of Withdrawal (Print-on-Demand)

According to § 312g para. 2 no. 1 BGB (German Civil Code), the right of withdrawal does **not** apply to contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

Since each product at Grapitly is individually manufactured for you (Print-on-Demand) with the graphic you have chosen only after your order, it is a custom-made product.

Therefore, a right of withdrawal or return does **NOT** exist for:
* Dislike or change of mind.
* Incorrect size or color choice by the customer.
* Subsequent change requests after the cancellation window (12 hours) has expired.

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### ⚠️ IMPORTANT NOTE REGARDING RETURNS

Please do not return goods unannounced to the address given on the shipping label. Since our products are manufactured using the print-on-demand process, unauthorized returns to the warehouse are automatically disposed of and cannot be refunded or recovered.

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### What happens with damaged or faulty goods?

Should your product arrive damaged, faulty, or with a misprint, our satisfaction guarantee naturally applies. In this case, you do **not** need to return the goods.

Please simply contact us within 14 days of receiving the goods at:
* **Email:** CONTACT@GRAPITLY.COM
* **Phone:** +12029924497

Please send us a brief description and a photo of the defect. We will immediately arrange a free replacement (new production) or a refund for you.